Cancellation & Refund Policy

1. Renter Cancellations

A renter is eligible for a full refund when a cancellation request is received at least 24 hours before the reservation start time.

Cancellations requested within 24 hours of the reservation start time are generally non-refundable.

Once the reserved parking period has begun, the reservation is generally non-refundable.

2. Owner Cancellations

Parking-space owners should cancel a confirmed reservation only when the parking space genuinely becomes unavailable or because of an emergency or other unavoidable circumstance.

If an owner cancels a confirmed reservation, the renter will receive a full refund and the owner will receive no earnings from that reservation.

3. Park96815 Cancellations

If Park96815 cancels a confirmed reservation, the renter will receive a full refund.

Park96815 may cancel a reservation when reasonably necessary for reasons including payment problems, suspected fraud, listing availability problems, safety concerns, legal requirements, or material violations of the Terms of Service.

4. How to Request a Cancellation

Cancellation requests should be sent by email to reservations@park96815.com.

Please include enough reservation information for Park96815 to identify the booking, such as the renter name, reservation location, and reservation start date.

The time Park96815 receives the cancellation request is used to determine whether the request was made at least 24 hours before the reservation start time.

5. Refund Processing

Approved refunds are returned through the original payment method when practical. Payments and refunds are processed through Stripe.

After Park96815 submits a refund, the time required for the funds to appear in the renter's account may depend on the payment provider, card issuer, or financial institution.

6. No-Show or Unused Parking Time

A renter who does not use a confirmed parking reservation, leaves early, or uses only part of the reserved period is not automatically entitled to a refund.

Any exception will be considered based on the circumstances and applicable law.

7. Space Unavailable or Materially Different

If a renter arrives and the confirmed parking space is unavailable, inaccessible, or materially different from the listing in a way that prevents reasonable use, the renter should contact Park96815 as soon as possible.

Park96815 may request reasonable information about the problem and may provide a full refund when appropriate.

8. Abuse and Fraud

Park96815 may deny a refund request that is fraudulent, misleading, abusive, or inconsistent with the actual reservation circumstances, subject to applicable law.

9. Applicable Law

Nothing in this policy limits any refund or cancellation right that cannot lawfully be excluded under applicable law.

10. Contact

Questions about cancellations or refunds may be sent to reservations@park96815.com.